AI agents that run your entire workflow — securely, 24/7.
IHS Flow designs, deploys and manages AI agents that answer your phones, work your inbox, update your EHR and practice systems, and complete back-office tasks end-to-end — on HIPAA-ready, SOC 2 audited infrastructure we own in Houston and Dallas.
Everything your AI workforce needs, in one place
IHS Flow isn’t a chatbot bolted onto your website. It’s a complete agent platform — each agent has a role, a phone extension, an email address, access to the systems it needs, and a full audit trail.
AI Agents for Every Role
Start from 20+ templates — receptionist, eligibility, billing follow-up, intake, paralegal, bookkeeper — and tailor instructions, tools and model per agent.
Learn moreVoice Agents on Our Network
Agents answer and place calls on IHS-owned dial tone: scheduling, reminders, transfers, after-hours rules, DTMF and encrypted transcripts.
Learn moreEmail & Inbox Agents
Every agent can own a mailbox — read, classify, reply, route and file. Works with your domain, Microsoft 365 or Google Workspace.
Learn moreBrowser Automation
No API? No problem. Agents operate web portals and EHRs the way your staff do — with trained playbooks, secure credentials and screenshots on failure.
Learn moreTasks, Schedules & SOPs
Turn standard operating procedures into scheduled agent tasks — daily reports, reconciliations, follow-ups, and monthly compliance checks.
Learn moreInsights, Alerts & Audit
Live dashboards, quality scores, AI-suggested optimizations, spend tracking per agent, and alerts to email, Teams, Slack, webhook or phone.
Learn moreAutomate the EHR work your staff never has time for
From the first phone call to the final payment posting, IHS Flow agents work inside your EHR and practice management system — through FHIR, vendor APIs, or secure browser automation where no API exists.
- Scheduling, reminders, recalls and no-show follow-up
- Insurance eligibility & benefits verification before every visit
- Fax, referral and document intake indexed to the right chart
- Prior authorization packets, status checks and follow-up
- Charge review, claim status, denials and A/R follow-up
- Refill requests and patient messages routed to the right provider
Phones answered on the first ring — every time
Because IHS owns its dial tone and network, our voice agents sit directly on the carrier — no third-party voice platform in the middle. Keep your numbers, add AI extensions, and transfer to people whenever it matters.
- Inbound and outbound calls with natural, low-latency voice
- Registers as an extension on your phone system — transfers, ring groups, DTMF
- After-hours rules, overflow and escalation to on-call staff
- Encrypted transcripts and call summaries — no audio stored by default
Built for regulated industries — and every business
We start where compliance is hardest. The same platform then powers workflows for firms and companies of every size.
Healthcare
Practices, imaging centers, small hospitals and billing teams.
- Front desk & scheduling
- Eligibility & prior auth
- RCM & denial follow-up
Legal
Law firms and in-house legal teams.
- Client intake & conflicts
- Deadlines & docketing
- Document review & drafting
Accounting & CPA
Tax, bookkeeping and advisory firms.
- Document collection
- AP, AR & reconciliations
- Tax-season client comms
Small & Mid-Size Business
2 to 500 employees, any industry.
- Reception & lead follow-up
- Inbox, scheduling & CRM
- Invoices, reports & SOPs
Real estate, insurance, logistics, property management & more
Compliance isn’t a feature we added. It’s where we started.
IHS has protected healthcare data for more than two decades. IHS Flow runs on our own racks in Houston and Dallas, with the same HIPAA and SOC 2 Type II controls we operate for hospitals and physician groups.
- Business Associate Agreement (BAA) for covered entities
- Multi-factor sign-in, role-based access, full audit logs
- Encryption in transit and at rest; PHI-minimizing defaults
- Tenant isolation — each client’s agents, data and users are separated
Choose how much the AI does — per workflow
Assisted Flow
Ideal for clinical, legal or financial decisions. Agents gather data, draft the work and queue it for a person to review with one click.
- Drafts replies, notes, letters and appeals
- Human approval gates on sensitive steps
- Great for trial periods and new workflows
Total Automation
For high-volume, rule-based work. Agents complete the task, log every step and escalate only the exceptions.
- Runs 24/7 without queues or backlogs
- Exceptions routed to the right person
- Measured by quality scores and audit logs
From first call to go-live in weeks, not months
Workflow Analysis
We sit with your team and map every repetitive, computer-based process — and what it costs you today.
Agent Design
We configure agents, connectors, phone extensions and mailboxes, with the right guardrails for each task.
Trial & Tune
Agents run in assisted mode alongside your staff while we measure accuracy and refine.
Go Live & Manage
We switch on automation and keep monitoring, optimizing and reporting — month after month.
Ready to put AI agents to work?
Book a free workflow analysis. We’ll map your processes, identify what AI can take over, and show you the time and cost you can recover — before you commit to anything.