AI agents for healthcare practices, imaging centers & billing teams
Built by a healthcare MSP that also runs revenue cycle management. IHS Flow agents handle phones, intake, eligibility, prior auth, documents and A/R — with a BAA and HIPAA and SOC 2 Type II controls.
Where time and money leak today
Phones never stop
Front desks juggle calls, check-ins and portals; missed calls become missed appointments.
Fax & paper overload
Referrals, records and results arrive by fax and wait hours to reach the chart.
Revenue slipping away
Eligibility gaps, pending auths and unworked denials quietly erode collections.
Agents for every step of the patient journey
AI Receptionist & Scheduling
Answer every call, book and move appointments, fill cancellations and handle after-hours.
Eligibility & Benefits
Verify coverage before every visit and update the EHR with copays and deductibles.
Prior Authorization
Build packets, submit, track status and escalate — with clinical review built in.
Fax, Referral & Records Intake
Read, classify, match and index documents to the correct patient chart.
Refills & Patient Messages
Capture requests from calls and portals and queue them for provider approval.
Claims, Denials & A/R
Check claim status, read remits, categorize denials, draft appeals and work aging.
Reminders & Recalls
Reduce no-shows with calls, texts and waitlist backfill.
Patient Balances
Statements, balance questions and payment plans by phone and text.
Practice Reporting
Daily huddle sheets, KPI dashboards and month-end billing reports.
HIPAA-ready from day one
- Business Associate Agreement before any PHI
- Hosted on IHS racks in Houston & Dallas
- Clinical decisions always routed to licensed staff
- Least-privilege EHR access through a dedicated bot user
- Encrypted transcripts; recordings off by default
- Every action audit-logged and reviewable
Common questions
Do you work with our EHR?
Can IHS also handle our billing?
Will patients know they are talking to AI?
Who is this for?
Ready to put AI agents to work?
Book a free workflow analysis. We’ll map your processes, identify what AI can take over, and show you the time and cost you can recover — before you commit to anything.