Voice, SMS & fax AI — on a network we own
Most AI voice products rent phone lines from someone else. IHS holds its own dial-tone license, IP network and datacenter racks — so our agents sit directly on the carrier with lower latency, more control and one accountable provider.
AI Voice Agents
Natural conversation for scheduling, questions, reminders, collections and after-hours coverage — with transfers to people any time.
Two-Way SMS
Confirmations, reminders, links and conversational texting from the same numbers your customers already know.
AI Fax Processing
Digital fax lines whose incoming pages are read, classified, matched and routed automatically.
An AI agent is just another extension
Each voice agent registers on IHS’s carrier-grade voice platform like a desk phone. Dial it, transfer to it, put it in a ring group or let it take overflow — no rip-and-replace of your phone system.
- Keep your existing numbers — we can port them or forward
- Works alongside IHS hosted phones (communicate.host) and most SIP systems
- Inbound, outbound and callback campaigns
- DTMF menus, warm/cold transfers, voicemail hand-off
- Business-hours, holiday and after-hours routing rules
- Signaling and media restricted to approved network addresses
IHS Flow vs. a typical AI voice add-on
| IHS Flow | Typical AI voice vendor | |
|---|---|---|
| Phone network | IHS-owned dial tone & IP network | Resold from a third-party carrier/CPaaS |
| Where AI runs | IHS racks in Houston & Dallas | Shared public cloud, often multiple hops |
| Connects to your systems | EHR, email, browser playbooks, tasks — same platform | Usually calendar or webhook only |
| Healthcare readiness | BAA, HIPAA & SOC 2 Type II controls, encrypted transcripts | Varies; BAA often unavailable |
| Support | One local provider for phones, network, IT and AI | Separate vendors to coordinate |
What our voice agents handle
Scheduling
Book, confirm, move and cancel appointments.
Reminders & Recalls
Outbound calls and texts that cut no-shows.
After-Hours
Triage by your rules; page on-call when needed.
Balances & Payments
Answer balance questions and set up payment plans.
Refills
Capture and queue refill requests for approval.
Lead Response
Call new web leads back within minutes.
IT & Support Lines
First-line answers and ticket creation.
Overflow
Catch every call your team can’t get to.
Hear an IHS Flow voice agent
Book a demo and call a live agent configured for your industry.