The IHS Flow Agent Platform
One secure portal where IHS builds, runs and monitors AI agents for your organization — with voice, email, browser automation, scheduled tasks, connectors, insights and a complete audit trail.
What’s inside the platform
AI Agents
Role-based agents built from 20+ templates, each with its own instructions, tools and model.
Learn moreVoice
Agents as phone extensions — inbound, outbound, transfers, after-hours.
Learn moreA mailbox per agent on your domain, with inbox sync and DKIM-signed mail.
Learn moreBrowser Automation
Trained playbooks to operate web portals and EHRs without APIs.
Learn moreTasks & Schedules
SOPs that run on a schedule, on a trigger, or on demand.
Learn moreConnectors
EHR, Microsoft 365, Google Workspace, accounting, legal and APIs.
Learn moreInsights
Quality scores, AI optimization suggestions and revision history.
Learn moreAlerts & Health
Rules and channels for failures, delays, spend and server health.
Learn moreAgents with a job description — not just a prompt
Every IHS Flow agent is configured like a new team member: a role, written instructions from your SOPs, the tools it’s allowed to use, the systems it can reach and the people it reports to.
- Start from 20+ templates or build a custom role
- Choose the AI model per agent — Anthropic Claude or OpenAI — to balance quality and cost
- Knowledge from your SOPs, policies and documents
- Guardrails: allowed actions, approval gates, escalation contacts
- Each agent gets its own phone extension, email address and API key
Your agents can pick up the phone
Agents register as SIP extensions on IHS’s own carrier-grade voice platform, so they behave like any other phone on your system — and they never call in sick.
- Inbound answering, outbound campaigns and callbacks
- Warm and cold transfers, ring groups, DTMF menus
- After-hours schedules and holiday rules
- Choice of speech engines, including on-premises transcription
- Encrypted transcripts and summaries; recordings off by default
An inbox that empties itself
Give any agent an email address like a phone extension. It reads, classifies, replies, forwards and files — using our secure mail service or your own Microsoft 365, Google Workspace or SMTP/IMAP server.
- Per-agent mailboxes with inbox sync every minute
- Your own domain, SMTP relay and credentials — or ours
- SPF, DKIM and DMARC aligned for reliable delivery
- Attachments extracted, indexed and routed to systems
- Rules for what must be reviewed by a person first
Automate systems that don’t have an API
Many EHRs, payer portals and government sites were never built for integration. IHS Flow agents use a secure, isolated browser to work them exactly as trained staff would.
- Trainer mode: we record and refine a playbook once, agents repeat it reliably
- Credentials stored encrypted, never shown to the AI model
- Runs inside our datacenter — not on your staff’s PCs
- Screenshots captured only on failure, encrypted, for troubleshooting
- Automatic retries and human hand-off when a site changes
Your SOPs, on autopilot
Turn daily, weekly and monthly procedures into agent tasks that run on a schedule, a trigger (new email, new fax, new file) or on demand from the portal.
- Cron-style schedules with business-hours awareness
- Event triggers from email, voice, connectors and webhooks
- Multi-step tasks that hand work between agents
- Every run logged with inputs, outputs and duration
See exactly what your agents did — and how well
Management reporting built in: quality scoring, AI-generated optimization suggestions, usage and spend per agent, and alerts before small problems become big ones.
- Per-agent quality scores and revision history
- AI optimization suggestions you approve before they apply
- Usage and model spend tracked per client and agent
- Alert rules to email, Microsoft Teams, Slack, webhook or phone
- Live server and service health for every component
Enterprise controls, included
The same portal IHS engineers use to run your agents gives your team visibility and control.
Multi-Tenant by Design
Each client is its own tenant — agents, users, data, email settings, API keys and logs are separated and scoped.
Secure Sign-In
Authenticator-app or emailed one-time codes, remembered trusted devices, and forced re-verification after password changes.
Complete Audit Log
Every sign-in, configuration change, agent action and data access is recorded and exportable for your compliance reviews.
Model Choice & Cost Control
Pick the right AI model for each agent and see spend by client and agent — no surprise bills.
Master Agent & Change Control
A supervising IHS Master Agent proposes improvements as change requests; IHS engineers review and approve before anything ships.
API & Webhooks
Scoped API keys and webhooks let your own systems trigger agents and receive results.
See the platform with your own workflows
We’ll walk you through the portal using real examples from your industry, then map which of your processes can run on it.